http://www.ozsmebusiness.com.au/support/announcements.php Mon, 07 Jul 2008 20:28:23 EST http://www.ozsmebusiness.com.au/support/announcements.php?id=16 Sun, 06 Jul 2008 00:00:00 EST As part of our program to expand our services for small businesses, we are developing a gateway for small business to easily and cheaply reach customers or prospects via SMS. This initial project will be developed over 4 phases in the coming months. Implement a purchasing system for SMS at cost effective rate (in progress)Develop an online gateway for small business to securely access directly from any internet-enabled PCExpand this interface to include email marketing, and Integrate this service intoavailable Customer Relationship Management systems Further expansions are also planned, including inbound IVR answering capabilities and "contestant" type inbound message receving.We also recognise that there might be certain needs not being met by the marketplace for small business. To register your interest, or make a suggestion for a specific purpose or application, please send us a secure email about our upcoming SMS Marketing services. http://www.ozsmebusiness.com.au/support/announcements.php?id=15 Sat, 07 Jun 2008 00:00:00 EST Most of our work comes to us by referral and word of mouth. Suppliers only receive this this sort of support is their products are valued, and seen as value for money. Some of the clients we have successfully completed have come to us after contracting with other suppliers, after waiting for 4-5 months for a product that is never ultimately delivered. This sort of service not only gives the industry a bad name, but is poor business practice. So we'd like to put our money where out mouth is. All our web design projects now come with a 30 day guarantee. We will complete your small business we design project within 30 days, or you don't pay the balance. From the time that you confirm your order (ussually by payment of deposit), to the time that the site is turned on, if its not live within 30 days, to the professional standard that we've agreed, you do not pay any more for it. In addition, if within 30 days of going live, everything committed to isn't finished, we'll also refund any deposit that you've paid. This applies to all of our standard small business packages. There are of course some exclusions. Obviously this can't apply to:- Custom design projects (where you ask us to design a specific application not already in our portfolio).Search Engine Optimisation projects, which can run over many months. Or where the content or some approval has not been provided by you.But that's about all. When was the last time you received this sort of iron-clad guarantee? Probably never before. If you order, we accept, agree on the times, and we can't deliver, then you don't pay for the remainder of the project. http://www.ozsmebusiness.com.au/support/announcements.php?id=14 Mon, 02 Jun 2008 00:00:00 EST Most of our clients come to us via word of mouth, so we would like to recognise and reward this with all of our existing clients, by implementing an 'Affiliate Reward' program. Affiliates can be customers, suppliers, or 'co-operative partner' By registering with our site and activating your account as an 'affiliate', you will: Receive an initial bonus deposit in your affiliate account of $10.00 Earn 7.5% of every payment each referred customer makes, for the entire duration of their hosting account, as well as for any one-off orders for other products and services*. This is especially powerfully if you include a copy of our specials in one of your newletters to your customers. An affiliate referral leading to a sale of one of small business website packages of $1500 would generate an affiliate fee off over $100, which could well cover your next year's hosting costs.  When you refer someone to our website (via a link containing your unique referral ID), a 'cookie' is placed on theihostingr computer containing this ID, so if they bookmark the site and come back later, you will still receive the commission. In addition, when a client signs up with us, we ask them how they heard of us. If that client then nominates you as the referrer, we will attach that new client to you as a referral, so that you would then receive affiliate commissions. To activate this feature on your account, register as an affilate or login to your account and look for the 'Affiliates' link in your 'My Details' menu. *Note: Excludes Biztube products and services http://www.ozsmebusiness.com.au/support/announcements.php?id=13 Tue, 06 May 2008 00:00:00 EST We are pleased to announce the addition of .MD to our domain name range. The .MD registry focuses on providing physicians, medical practices and healthcare related organisations with a dedicated top level medical domain specifically focused towards the medical industry. International research has shown that with the growth of internet usage more consumers are using the internet for locating and researching medical related organisations and information. .MD combined with a search engine optimisation program can assist healthcare organisations establish an effective online presence and consumer recognition as healthcare professionals. The .MD registry is now live via our domain name ordering store and we encourage all organisations with a medical focus to secure their online brands in this space. General Policies - Go Live The following general registration policies will apply for .MD domains: Eligibility Requirements: At least one of the Domain Contacts (Registrant, Admin, Tech or Billing) associated with the Domain Name must be a bonafide healthcare organisation, physician or medical practice.Registration Term: Minimum .MD registration period will be 1 year and the maximum 10 years.Registration Fees/Price: 1 year registration cost is $240 inc GST, Multi-year is available on application. http://www.ozsmebusiness.com.au/support/announcements.php?id=12 Wed, 26 Mar 2008 00:00:00 EST The .ASIA registry is scheduled to go live at 11pm (AEST) tonight. This means the start of normal registration services for .asia domains (first in, first served). DistributeIT is accepting applications now and will process them at the registry as soon as it opens. With over 500,000 applications already received during the Sunrise and Landrush phases, .ASIA is destined to be one of the biggest namespaces and we encourage all resellers to consider domains in this important new name space. Our Domain Name Registrar partner, Distribute IT, has been appointed as a .ASIA reseller in Australia, so we now also have access to this domain TLD. Full policies and eligibility requirements can be found at http://www.dotasia.org/policies.html, but in short, the primary contact for any .ASIA domain needs to be in the Asian region (i.e. an address that is in 'Asia' as defined by the United Nations). Australia falls within this definition. Pricing for .asia domains is now AUD$45 +GST per year. To register, simply login to your reseller account and follow the usual registration steps. For all queries, please contact us. http://www.ozsmebusiness.com.au/support/announcements.php?id=11 Thu, 13 Mar 2008 00:00:00 EST Its now possible to display & make changes to your Web-Hosting Control Panel (cPanel) in a display size suited to your Windows Mobile PDA device. Using your PDA, simply login to your account at http://www.yourdomain.com.au/cpanel This website will automatically display a PDA-friendly format, making it easy to see your web-hosting acount details on your PDA. From here, you can access your website statistics, add or make changes to your email accounts, initiate backups, or in fact complete any almost any task that can be completed from the usual cpanel interface on your PC. Howver, viewing animated tutorials on your PDA may be subject to the software and configuration of your PDA. If you have any difficulties, please contact us. http://www.ozsmebusiness.com.au/support/announcements.php?id=10 Mon, 10 Mar 2008 00:00:00 EST We are always looking at ways to improve our service to our clients. So we've introduced a mobile version of our order and support management system (WHMCS), which we can take anywhere and allows us to more quickly respond to support and pre-sales enquiries, no matter where we are. So whether you've rasied a ticket, and are looking for a quicker than normal response, have a question about a sales order, or just need us to approve the transaction quickly, we are always on the spot. (Subject to our crew getting the occassional night off for sleeping). All of this is hidden in the backend for now, but if it's possible to make our frontend functionality more mobile friendly in the future, we'll be looking at that too.      http://www.ozsmebusiness.com.au/support/announcements.php?id=7 Fri, 07 Mar 2008 00:00:00 EST We've been working hard recently to upgrade our Account Management System, and are pleased to announce that works are now almost completed (just requires a few licks of paint as a finishing touch). Our system includes account management, product managment, online quotes and ordering, order processing (with step-by-step help). It also contains common FAQs, extensive support, and downloadable files and fact sheets. We hope you find this informative, productive and easy to use. There are also some great features, including: Better SupportEnhanced support - The knowledgebase, file downloads and have filled to the brim with just about every conceivable question (and answer) Tutorials and help files - Take control of your site with the help of these step-by-step animated help files, from simple tasks through to function for the advanced user. Improved support contact system - even if we are all out of the office, we get advised by SMS, and can even attend to your needs whilst away from the office, via our PDAs. Better Product PurchasingOnline quotes now available for all products and services. Enhanced upgrade and addons - Upgrading/downgrading or buying addons has never been easier! New Shopping Cart - It is now possible to order multiple products and pay in one go using a shopping cart, similar to many online stores. Choose your preferred payment method - Credit card (via secure Paypal), direct transfer, or mail in. Better Account ManagementMore helpful reminder emails - We now give you more notification that your account will soon be renewed, and our emails now tell you which serice is due for upgrade or renewal. Easy access to all past communications and responses, invoices and all product information. Adding additional contacts - your accounts team and your technical people can receive information relevant to them, etc Individual password controls, with lost & reminder support If you have any questions about the new functionality, please contact us (and try out our new support contact system). http://www.ozsmebusiness.com.au/support/announcements.php?id=1 Wed, 27 Feb 2008 00:00:00 EST We have just released a range of new support services for small businesses. This represents an exciting time in the expansion of OZsmeBusiness as a provider of small business support. These support services include a knowledgebase, FAQ's, downloads centre, a state-of-the-art support system for a rapid response to pre-sales and support enquiries. In addition we have built a full range of animated 'flash' tutorials, to assist you to control your own site and content, an an real-time Domain Name Checker and an online Ordering System for many of our products and services. Also coming soon are:- a range of expanded site templates for you to review and get design ideas from.A set of fully inclusive support packages For assistance with any of these support services, please contact us. http://www.ozsmebusiness.com.au/support/announcements.php?id=5 Mon, 18 Feb 2008 00:00:00 EST Due to a recent security vulnerability in the Linux Kernel 2.6.17 - 2.6.24.1, we will be performing a reboot on the server your site is located on in order to upgrade to latest secure Kernel. This will result in a short 5-15 minute outage. Date/Time: 18/Feb/2008 18:00PM AEDST Impact: Outage is expected to last 5-15 minutes, during which time you will not be able to access your website, control panel, mail, or any other services on the server. Please feel free to contact us if you have any questions or concerns. http://www.ozsmebusiness.com.au/support/announcements.php?id=4 Thu, 01 Nov 2007 00:00:00 EST As part of our expansion of OZsmeBusiness, we now have a new phone number for all sales and support enquires, 1800 SMALLBIZ (1800 762 552), which is a free call from any landline in Autralia.* We believe this will help us expand our business both in presence and in coverage. We recently supplied the same concept for 2 of our clients, Motorcycle Top Boxes Australia (1300 TOPBOX) and Plush Painters and Decorators (1300 PLUSH1). Contact us if you would like to investigate alternatives to grow your business using an alpha-numeric phoneword. (*check with your mobile phone service provider for applicable mobile rates) http://www.ozsmebusiness.com.au/support/announcements.php?id=3 Sun, 07 Oct 2007 00:00:00 EST New commercial agreements have been recently signed with a number of organisations, including DistributeIT, Signage Networks TV, Branded Business and BizTube. Expect more announcements to come shortly about our product and services expansions.