Support System Upgrades - 07/05/2009 13:48

As part of our continuing program to improve services and suport, we have implemented an upgrade to our Support portal. New features include:-

• Domain Auto Renewal
• New customer-only newlstter with information relevant only to clients
• Immediate full or partial refund ability for all invoices 
• New online quoting interface, with a one-step quote approva process.
• Enhanced order procesing, with additional information during the order process
• Support for multiple attachments per support ticket reply
  
• Easier to find knowledgebase articles, assigned to multiple categories
• Improved Invoice format, more easily readable
• Matching quote layout with detailed itemised descriptions
• Batch PDF invoice download generator
• Enhanced PayPal module to include additional products, addons & domains in recurring subscription amount
  
• Added security questions to allow proving identity of client accounts
  
• Added password strength testing to all client area password fields with the ability to set a minimum required level for acceptance

In the next 2-3 weeks we'll also be implementing some improvements to existing features. Look out for:-

• A whole suite of webtools to give you more information about your website
• Intergrated support forum to review past solutions to others issues.
  • A nice bridge between support tickets, knowledgebase and animated tutorials, and will be linked to each
• an improved interface to our online animated tutorials
• Integration of your cPanel account into your client account (no more seprate logins to setup nerw email addresses)
• Access to online and printable statements

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