OZsmeBusiness can provide you with many different types of Technical Support depending on your requirements. These can be accessed in various manners.
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Technical Support
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Our support tools are expansive, from often-asked FAQs and responses, to online manuals, animated step-by-step tutorials, extensive knowledgebase,comprehensive facts sheets, downloadable files and most importantly, a local voice at the other end of the phone, when you most need it.
All of our small business website packages include a range of support options built-in, which can be added to or changed at any time. The right level of business support is relative to your needs and the skills and experience of your people, so we will recommend the right level of support for your small business.
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Read more...
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Technical Support
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Perfect for the DIY, or those buying a static "Kiosk"-type site, or starter ecommerce such as "My Home Shop" package.
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Designed for those who want to do it all themselves (but would like the information about how).
- 2 x one hour planning and strategy sessions per year
- Full access to our support knowledgebase and tutorials
- Online support as needed
- Direct telephone support as needed
- Unlimited email & fax support
- Guaranteed response within 24 hours
- 14 day site implementation (average time - depending on scope of request)
- with 30 day site build guarantee.
- Hourly rate available for custom projects @ $105.00, or quoted on a per task basis.
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This support package is free for the first year in all of our website packages.
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Technical Support
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Increased assistance. Perfect for consultants sites such as the Businessman's Briefcase and Tradesman's Toolkit Packages
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For the normal business person, or those too busy to manage some of the day to day tasks.
- Up to 3 hours of consultation within the first 3 months of site construction (Marketing/Strategy/Planning/Technical)
- 3 x one hour planning and strategy sessions per year.
- Add up to 5 articles, 10 images added per month
- 14 day average site implementation (depends on scope of request, could be sooner)
- 30-day site construction guarantee
- Hourly rate available for custom projects @ $95.00, or quoted on a per task basis.
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Plus the inclusions of all the services of H0 support.
- Full access to our support knowledgebase and tutorials
- Online support as needed
- Direct telephone support as needed
- Unlimited email & fax support
- Guaranteed response within 24 hours
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This support package is included as an option in all of our website packages.
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