Many industries are plagued by operators that use questionable, unreasonable or even illegal business practices, especially where there are low barriers to entry. The web design industry is no different.
We have an excellent track record of service to small businesses, as demonstrated by our high rate of word of mouth referrals.
We seek to run our business with a high level of professionalism and commitment to service. As a result, we are registered with a number of industry bodies that have complying codes of conduct, that we adhere to, as demonstrated below.
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Our Ethics
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As a GeoTrust Registered Member web site, we pledge to:
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Provide truthful and accurate advertising and marketing information,
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Provide
accurate information about my business and business practices,
including a contact telephone number to support consumers,
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Protect consumer information using industry standard measures to prevent accidental disclosure or malicious theft,
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Respect consumer privacy, and provide an online policy describing use of consumers' personal information.
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Our Ethics
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OZsmeBusiness is a participant in The Hosting Code of Ethics™ Program as of 21-Apr-2008.
You can buy hosting services from OZsmeBusiness confidently.
Developed and maintained by Web Hosting Stuff, The Hosting Code of Ethics™ promotes service excellence by encouraging participating hosting companies like OZsmeBusiness to adopt strict best practices in their business conduct.
OZsmeBusiness agrees to abide by the following Code of Ethics in their business conduct:
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To provide accurate and up-to-date hosting product information |
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To provide helpful solutions to sales and support requests |
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To honor the money-back guarantee period specified on their site |
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To provide clear and proper billing |
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To provide Secure Sockets Layer (SSL) encryption during payment transactions |
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To resolve customer disputes promptly and professionally |
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To pro-actively monitor services to ensure maximum server performance and uptime |
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To safeguard customer privacy by not sharing, renting or selling client information |
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Our Ethics
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Most of our work comes to us by referral and word of mouth. Suppliers
only receive this this sort of support is their products are valued,
and seen as value for money.
Some of the clients we have successfully completed have come to us after contracting with other suppliers, after waiting for 4-5 months for a product that is never ultimately delivered.
This sort of service not only gives the industry a bad name, but is poor business practice.
So we'd like to put our money where out mouth is.
All our web design projects now come with a 30 day guarantee.
 We will complete your small business we design project within 30 days, or you don't pay the balance.
From the time that you confirm your order (ussually by payment of
deposit), to the time that the site is turned on, if its not live
within 30 days, to the professional standard that we've agreed, you do
not pay any more for it.
In addition, if within 30 days of going live, everything committed to isn't finished, we'll also refund any deposit that you've paid. This applies to all of our standard small business packages. There are of course some exclusions. Obviously this can't apply to:-
- Custom design projects (where you ask us to design a specific application not already in our portfolio).
- Search Engine Optimisation projects, which can run over some months.
- Or where the content or some approval has not been provided by you.
But that's about all. When was the last time you received this sort of iron-clad guarantee? Probably never before.
If you order, we accept, agree on the times, and we can't deliver, then you don't pay for the remainder of the project.
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