OZsmeBusiness is a participant in The Hosting Code of Ethics™ Program as of  21-Apr-2008.

You can buy hosting services from OZsmeBusiness confidently.

Developed and maintained by Web Hosting Stuff, The Hosting Code of Ethics™ promotes service excellence by encouraging participating hosting companies like OZsmeBusiness to adopt strict best practices in their business conduct.

OZsmeBusiness agrees to abide by the following Code of Ethics in their business conduct:

	To provide accurate and up-to-date hosting product information
	To provide helpful solutions to sales and support requests
	To honor the money-back guarantee period specified on their site
	To provide clear and proper billing
	To provide Secure Sockets Layer (SSL) encryption during payment transactions
	To resolve customer disputes promptly and professionally
	To pro-actively monitor services to ensure maximum server performance and uptime
	To safeguard customer privacy by not sharing, renting or selling client information

Most of our work comes to us by referral and word of mouth. Suppliers only receive this this sort of support is their products are valued, and seen as value for money.

Some of the clients we have successfully completed have come to us after contracting with other suppliers, after waiting for 4-5 months for a product that is never ultimately delivered. 

This sort of service not only gives the industry a bad name, but is poor business practice.

So we'd like to put our money where out mouth is. 

All our web design projects now come with a 30 day guarantee. 

  We will complete your small business we design project within 30 days, or you don't pay the balance. 

From the time that you confirm your order (ussually by payment of deposit), to the time that the site is turned on, if its not live within 30 days, to the professional standard that we've agreed, you do not pay any more for it.

In addition, if within 30 days of going live, everything committed to isn't finished, we'll also refund any deposit that you've paid. This applies to all of our standard small business packages. There are of course some exclusions. Obviously this can't apply to:-

• Custom design projects (where you ask us to design a specific application not already in our portfolio).
• Search Engine Optimisation projects, which can run over some months.
  
• Or where the content or some approval has not been provided by you.

But that's about all. When was the last time you received this sort of iron-clad guarantee? Probably never before. 

If you order, we accept, agree on the times, and we can't deliver, then you don't pay for the remainder of the project.

Our strategy is again simple. Give value for money, generate results, delight your customer and   let them know how you can continue to add value. Its really the same as in all our personal   relationships. It really all comes down to ‘Communication’.

So as we continue to improve and expand our services and our support, we’ll keep you in touch   with effective strategies that will help to grow your business. 

And we’ll give you the tools and expertise to help you do just that with your customers. 

We specialise in small business marketing, small business ecommerce and small business websites. 

What better reasons could you need to pickup up the phone (1800 SMALLBIZ) and get your small business online and connected?

Large businesses use consultants all the time for a variety of reasons, and it proves to be very effective.  However, traditional consultancy is not often well suited to smaller and medium sized businesses.  Larger consultancies typically don't have the cost structure or delivery mechanism required to effectively support SME businesses at this end of the market.

We have found that what Managing Directors or Owners of this type of business want is practical advice that works - 'solutions’, not just management theory.  And that usually includes the 'hands-on' task of helping implement the solutions as well.

OZsmeBusiness is a small business that provides services to your small business, such as marketing, websites, and website hosting solutions, to help you grow your business.

We know that you need several things when looking for a hosting and design provider.    

• We provided a secure, safe, and reliable environment for your businesses online presence.  
• You need an uptime guarantee (ours is 99.8%),
• Ongoing personal support (we offer 24/7/365 support), not just for technical issues, but also for marketing, strategy and content advice.    
• You need your web site to be hosted on servers with other respectable individuals and organizations.

OZsmeBusiness has a focus on eCommerce and small business websites for SME's (Small to Medium Enterprise), such as consultants, tradesmen, retailers, distributors and importers and home-based businesses, so we can assist you with Small Business Strategies to help grow and locally promote your Organisation in ways that you might not have considered.

That's not all we do. We take an approach that is:-

• Goal focussed.  "What are you looking to achieve?"
• Based on Proven small business experience (over 20 years) across a wide variety of industries.
• Jargon-free (or as close to it as we can get)
• Focussed on solutions, not special effects.
• A complete package, rather than offering you 'cheap' solutions which in reality end up costing you more.
• Flexible alternatives, so you can choose your level of involvement, and  our support.
• Integrated tools and functionality to give you the power to respond and interact better with your customers.
• Management of your products & services (such as website hosting, website domain names, email and others), as well as invoices, support, information, enquiries, tutorials and knowledgebase all in one easy-to use platform.
  

  Acceptable Use Policy (AUP) and Terms of Service (TOS) – Web Hosting

OZsmeBusiness's Acceptable Use Policy is provided to give our customers and users a clear understanding of what OZsmeBusiness expects of them while using the service. All users of OZsmeBusiness's Internet services: those who access some of our services but do not have accounts, as well those who pay a service fee to subscribe to the services, must comply with this Acceptable Use Policy.

Use of OZsmeBusiness's Services constitutes acceptance and agreement to OZsmeBusiness's Acceptable Use Policy as well as OZsmeBusiness's Terms of Service (TOS).

• Important Notice: Refunds will be given at discretion of OZsmeBusiness Management. In the event of a breach of the Acceptable Use Policy refunds will NOT be provided.